This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
WHAT YOU WILL STUDY
Total Units 13 units
Prerequisites There are no entry requirements for this qualification
|SIRXCEG001||Engage the customer|
|SIRXCEG002||Assist with customer difficulties|
|SIRXCEG003||Build customer relationships and loyalty|
|SIRXCOM002||Work effectively in a team|
|SIRXIND001||Work effectively in a service environment|
|SIRXRSK001||Identify and respond to security risks|
|SIRXSLS001||Sell to the retail customer|
|SIRXWHS002||Contribute to workplace health and safety|
|CHCDIV001||Work with diverse people|
|SIRXHWB001||Maintain personal health and wellbeing|
|SIRRINV001||Receive and handle retail stock|
|SIRRMER001||Produce visual merchandise displays|
|SIRRMER003||Coordinate visual merchandising activities|
|SIRRRTF001||Balance and secure point-of-sale terminal|
You can start anytime with our flexible individualised learning environment and complete your Qualification in 12 months. You can attend informative workshops, virtual tutorials and or self-pace through our Student Hub.
Learning Partnerships provides a flexible individualised learning environment that helps people achieve their goals and succeed in completing their qualifications in a way that suits their lifestyle and knowledge needs.
Contact us to find out more information about how we can get you on the right path for you.
Our Student Learning System provides all the resources that you need to work independently through your studies knowing that you have access to coaching and mentoring from our trainers.
For all units of study, you receive quality handbooks, exercises, templates, videos, articles and supplementary resources to reinforce and cement the principles of the units.
Interactive Workshops are run monthly digitally so you can participate from anywhere. You will receive calendar invitations for all workshops once enrolled. Videos are recorded and accessible at all times.
Connect with your peers and trainers with weekly tutorial days on campus (Tuesday and Thursday) and Virtual study halls monthly.
This qualification can be run in house for a team at flexible times. Contact Us to discuss private team team development.
Coaching and Mentoring
We pride ourselves on the accessibility to our trainers. In addition to the Face to Face Workshops and Tutorial Days, as a learner, you can book into a coaching or advice session with your trainers either in person or via video conferencing.
RPL is the formal acknowledgement of a person’s current skills and knowledge no matter how, when or where the learning occurred.
If you have two or more years experience you may be able to obtain part or all of the qualification through RPL with a simple process of a short question and answer document, portfolio of evidence and a third party report.
Flexible payment options, competitive pricing for quality education and no HEC’s debts or loans to pay off following your qualification.
|Course||Cost||Enrolment Fee (Inc)||Payments|
$4200 ( in schools)
|Certificate III Fee for service||
Certificate 3 Guarantee**
Higher Skills **
Non-Concessional – $500
Concessional – $300
Non-Concessional – $500
Concessional – $300
|RPL / Credit||RPL $2500 / pro rata per unit
Credit $50 per Unit
** Queensland Government Funded – eligibility criteria apply. To find out your eligibility follow this link
Our Student Learning System provides resources that you need to work independently through your studies knowing that you have access to coaching and mentoring from our trainers.
For this Qualification, there is also an optional Text Book that is a useful resource for your career. You can purchase this for $65 for an electronic book or $120 for a hard copy textbook. You can purchase the electronic and hard copy of this book on our website here: LINK TO SHOP
You can combine this qualification into a Double Diploma with Project Management or Leadership and Management. This course also provides credits to university degrees. Contact Us for more information.
At Learning Partnerships, we believe that it is important to Invest in yourself and your team to develop skills and qualifications. However, we also realise that it needs to be sustainable. That’s why we work hard to provide affordable value for money qualifications and education and a variety of payment options.
Your investment in your education and personal development is an important one and one which we take seriously.
Please ensure that you take the time before enrolment to read through the relevant information about your course and also the details of our study and support options. Please note we do not take refunds for change of mind but can assist you in adjusting your course to suit should you need.
Our full refunds and transfers policy can be found in the Student Handbook.
Under $1200 – payment is required upfront. We can discuss this for special circumstances.
Courses over $1200
- $500 non-refundable enrolment fee
- Equal quarterly payments over the duration of your qualification (can be paid monthly)
- Corporate Training – payment on purchase order and invoice. We can discuss this for special circumstances.
Extend the payment of your qualification across a longer duration using a personal loan (Full cost qualifications and does not include TAE40116)
Bank of Queensland provides personal loans at very competitive rates which can be used to invest in your qualifications. For more information Castletown-Unsecured Personal Loan Flyer or contact the branch directly on 07 4760 1000.
All students receive a complimentary two-month extension. Further extensions incur the following costs. Extensions can be processed here.
- 6 month extension- $600
- 12-month extension – $1000
Hard Copy Materials
All students receive as part of their course electronic Learner Guides, Powerpoint and supplementary resources. If you would prefer a bound colour hard copy we can provide you with a custom hard copy of all of your qualification materials for all units. Requests for hard copy materials can be processed here.
- Single Qualification $150 + postage 20
- Double Qualification $200 + postage 30
- Triple Qualification $250 + postage 50
** Note Diploma of Project Management requires a textbook in addition to this of $95 hard copy or $45 electronic
All students receive an electronic and hard copy of their Qualification and Transcript on Graduation. If you lose these qualifications the following costs apply. Orders for duplicate qualifications can be processed here.
- Electronic Qualification and Transcript – FREE
- Hard copy Qualification and Transcript $50 includes postage and handling.
Refunds and Cancellations
Please refer to our policies on refunds, cancellations and extensions in our Learner Handbook. If you have any questions or would like further clarification, please contact our Student Administration on 47 281 555
All additional resources required for courses can be found in our online shop.